Delivery, Returns & Exchanges

Where do you ship?

We currently ship across India.

How long does delivery take?

Orders are typically delivered within 5–7 working days, depending on your location.

Once your order is dispatched, you’ll receive tracking details via email or SMS so you can follow it at every step.

Shipping charges

Shipping charges, if applicable, are clearly calculated and shown at checkout before payment.

No surprises. No hidden fees.

RETURNS & EXCHANGES

We want every Sanuchi piece to feel right when you wear it.

If something doesn’t, we’ve kept the process simple and transparent.

Return & Exchange window

You can request a return or exchange within 7 days of delivery, provided the item meets the conditions mentioned below.

What can be returned or exchanged?

You may request a return or exchange if:

  • The size doesn’t fit
  • The product is damaged during shipping
  • There is a manufacturing defect
  • An item or accessory is missing

Conditions for return or exchange

To be eligible, the product must:

  • Be unused, unwashed, and unworn
  • Have original tags and packaging intact
  • Be returned in the same condition as delivered
  • Be part of the original order

Products showing signs of wear, damage, stains, or alteration will not be eligible.

How do I initiate a return or exchange?

To place a return or exchange request, use our Exchanges Portal or reach out to us via email with your order ID.

Once approved, our logistics partner will attempt a pickup within 24–48 hours (subject to serviceability in your area).

Exchange timelines

After the returned item reaches our warehouse and clears quality checks:

  • Exchanges are processed within 7–10 working days
  • If the requested size is unavailable, you may choose:
    • A different product, or
    • A store credit for future use

REFUNDS

How are refunds processed?

All approved returns are refunded in the form of a store credit (gift card) equivalent to the product value.

This will be shared with you via email once quality checks are completed.

Store credit validity

  • Store credits are valid for 6 months
  • They can be redeemed on both online and offline purchases
  • Store credits are non-refundable

Shipping charges, if any, are non-refundable.

ORDER CANCELLATIONS

Can I cancel my order?

  • COD orders can be cancelled only if they have not been dispatched
  • Prepaid orders cannot be cancelled once placed

We encourage reviewing your order carefully before completing payment.

QUALITY ASSURANCE (30-DAY REVIEW)

If you notice issues such as:

  • Colour bleeding
  • Print cracks
  • Finishing defects

Please report them within 30 days of purchase.

If approved, we’ll arrange a pickup and resolve the issue.

Requests after 30 days won’t be eligible for replacement or refund.

NEED HELP?

If something feels unclear or you need assistance, reach out to us:

Email: support@sanuchi.com

Availability: Monday–Saturday · 11:00 AM – 7:00 PM IST

We usually respond within 24 hours on working days.