ABOUT THE PRODUCTS

What kind of clothing does Sanuchi make?

Sanuchi creates premium streetwear built around restraint, form, and longevity.

Every piece is designed to feel calm when worn — clean silhouettes, thoughtful detailing, and fabric that holds its shape over time.

Where are Sanuchi products made?

All Sanuchi garments are designed and manufactured in India, in close collaboration with skilled partners who focus on quality, consistency, and finish.

How does Sanuchi fit?

Our pieces are designed for a relaxed yet structured fit — not oversized for effect, not slim for trend.

Each product page includes detailed sizing and fit guidance to help you choose with confidence.

If you’re unsure, feel free to reach out before ordering.

What fabrics do you use?

We work with premium fabrics chosen for weight, texture, and durability.

The focus is on how the garment feels on the body and how it performs over time — not on labels or surface claims.

Fabric details and care instructions are mentioned on every product page.

SIZING & FIT

How do I choose the right size?

Refer to the size guide available on each product page.

We also mention model height and size worn to give a clearer reference.

If you’re between sizes or prefer a particular fit, you can contact us for guidance.

What if the size doesn’t fit me?

We offer exchanges within 7 days of delivery, provided the product is unworn, unused, and returned with original tags and packaging intact.

Full details are available on our Returns & Exchanges page.

ORDERS & PAYMENTS

Do you offer Cash on Delivery (COD)?

Yes, COD is available on eligible pin codes across India.

What payment methods do you accept?

We accept all major debit cards, credit cards, UPI, wallets, and net banking options.

All transactions are processed securely.

Can I cancel my order?

Order cancellations are only possible for COD orders and only if the order has not been dispatched from our warehouse.

All prepaid orders are final.

SHIPPING & DELIVERY

Where do you ship?

We currently ship across India.

How long does delivery take?

Orders are typically delivered within 5–7 working days, depending on your location.

You will receive tracking details once your order is dispatched.

How much do you charge for shipping?

Shipping charges, if applicable, are calculated at checkout and clearly shown before payment.

RETURNS & EXCHANGES

What is your return policy?

We offer returns and exchanges within 7 days of delivery.

Returned items must be unused, unwashed, and in original condition with tags intact.

Refunds are issued in the form of a store credit (gift card) after quality checks are completed.

How long does an exchange take?

Once your return is picked up and passes quality checks, exchanges are typically processed within 7–10 working days.

What if my product has a defect?

If you notice a manufacturing defect, please contact us within 30 days of delivery.

We’ll arrange a pickup and resolve the issue once it passes inspection.

CARE & LONGEVITY

How should I care for my Sanuchi garments?

Care instructions are provided on the product page and garment label.

Following them will help preserve fabric quality, fit, and finish over time.

Will the prints or fabric fade?

Our garments are tested for durability and everyday wear.

With proper care, they’re designed to age well rather than wear out quickly.

SUPPORT & CONTACT

How can I get in touch with you?

You can reach us via the Contact Us page or email us directly at support@sanuchi.com.

Our support hours are Monday to Saturday, 11:00 AM – 7:00 PM IST.

How long does it take to get a response?

We usually respond within 24 hours on working days.